1 Introduction

 

WunderKind Consulting Jervis Bay (hereafter referred to as “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information we collect. This privacy policy outlines how we handle personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the NDIS (National Disability Insurance Scheme) Act 2013.

 

2 Collection of Personal Information

 

We collect personal information that is necessary for us to provide our services. This may include, but is not limited to:

• Name, address, and contact details.

• Date of birth.

• Medical history and health information.

• NDIS plan and funding information.

• Information about your disability and support needs.

• Emergency contact details.

• Records of interactions and communications with us.

 

3 How We Collect Personal Information

 

We collect personal information in several ways, including:

• Directly from you, either in person, by phone, via email, or through our website.

• From third parties, such as healthcare providers, NDIS, and other service providers, where you have authorised this.

• From publicly available sources.

 

4 Use and Disclosure of Personal Information

 

We use personal information for the following purposes:

• To provide and manage our services.

• To communicate with you regarding your services and support needs.

• To comply with our legal and regulatory obligations.

• For administrative and operational purposes.

 

We may disclose personal information to:

• NDIS and other government agencies as required.

• Healthcare providers and other service providers involved in your care.

• Your authorised representatives or legal guardians.

• Third-party service providers who assist us in delivering our services (e.g., IT services, auditors).

 

We will not disclose your personal information to any other parties without your consent, unless required by law.

 

5 Data Security

 

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative safeguards.

 

6 Access to and Correction of Personal Information

 

You have the right to request access to the personal information we hold about you. You also have the right to request corrections to any inaccurate, incomplete, or outdated information. To do so, please contact us using the details provided below.

 

7 Complaints and Concerns

 

If you have any complaints or concerns about how we handle your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are dissatisfied with our response, contact the NDIS Quality and Safeguards commision.

 

8 Review of Policy

 

Updates to this policy will be annually or we may update this privacy policy to reflect changes in our practices or legal requirements.